At High Demand, we are committed to providing the highest quality medical cannabis products and excellent patient care. Due to strict health and safety regulations, all sales are final.

1. No Returns or Exchanges

We do not accept returns or exchanges on any cannabis products, including but not limited to:

• Flower

• Pre-rolls

• Edibles

• Concentrates

• Vape cartridges

• Topicals

• Accessories

This policy is in place to comply with Washington, D.C. regulations and to ensure the safety and integrity of our products for all patients.

2. Damaged or Defective Products

If you receive a product that is defective, damaged, or incorrect, please notify us within 24 hours of your purchase or delivery. We will evaluate the issue and may offer a replacement or store credit on a case-by-case basis.

To qualify for a resolution:

• The product must be unused and in its original packaging.

• You must provide a receipt or proof of purchase.

• A photo or in-person inspection may be required.

3. Order Cancellations

• Pickup Orders: Orders not picked up within the same business day may be canceled.

• Delivery Orders: If the patient is unavailable or cannot provide valid ID and medical card at the time of delivery, the order will be canceled without a refund.

4. Refunds

We do not issue refunds under normal circumstances. In limited situations, such as an incorrect order or damaged item, store credit or a replacement product may be provided at our discretion.

5. Contact Us

If you experience any issues with your order, please contact us immediately so we can assist you.

📧 Email: highdcdemand@gmail.com
📍 Address: 511 11th St SE, Washington, D.C.